Privacy Policy

1. Introduction

Welcome to Gedya Online. This Privacy Policy explains how Yahya Aksakal (operating as Aksakal) ("we", "us", or "our") collects, uses, and protects your personal information when you play our mobile game, Gedya Online, and use our related website and services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

To provide a fair and stable MMORPG experience, we collect certain information when you interact with our Services:

• Account Information: When you create an account, we collect your login credentials (such as email address) or identifiers provided by third-party login services (like Google or Apple).
• Game Data & Logs: We automatically collect data regarding your in-game activities. This includes, but is not limited to, item drops, item upgrades, trade logs, and chat messages.
• Device Information: We collect basic device data, such as IP addresses, operating system versions, and unique device identifiers necessary to maintain server connections and prevent unauthorized access.

3. How We Use Your Information and Security Enforcement

We use the data we collect primarily to operate the game, save your progress, and improve our Services. Crucially, your data is used for Game Integrity and Security:

• Anti-Cheat and Moderation: Game logs, including public chat messages and in-game actions, are actively monitored and recorded to detect cheating, exploit usage, or toxic behavior.
• Zero-Tolerance Policy: The use of third-party software to abuse the game mechanics, exploit bugs, or engage in fraudulent activities will result in an immediate and permanent ban.
• Refund Abuse: Any unauthorized chargebacks or fraudulent refund requests for in-app purchases will result in an automatic, permanent termination of your account.

4. In-App Purchases and Financial Data

While our Services may offer in-app purchases (via the Google Play Store and Apple App Store), we do not process or store your credit card details or direct payment information.

Payments are securely handled by Google or Apple. We only receive transaction records, order IDs, and purchase history from these platforms to deliver the purchased in-game items to your account and to prevent fraud.

5. Data Storage and International Transfers

To provide a seamless multiplayer experience, your data may be transferred to, and processed on, servers located in the European Economic Area (EEA) and other global regions depending on network demands. By using our Services, you consent to the transfer of your data to these secure facilities, where we apply strict technical measures to protect it from unauthorized access.

6. Data Retention and Account Deletion

You have the right to delete your account and personal data at any time. Account deletion requests are processed exclusively through our automated systems. You can initiate this process directly via the in-game settings or through your account panel on our official website.

• Standard Deletion: Once initiated through our automated systems, we will process the deletion of your account within 30 days.
• Legal & Security Exceptions: Even if you delete your account, we reserve the right to retain specific logs (such as ban records, anti-cheat triggers, and financial transaction histories) indefinitely. This is strictly to comply with legal obligations, resolve disputes, and prevent previously banned users from creating new accounts to bypass enforcement.

7. Children's Privacy (COPPA Compliance)

Our Services are not directed at, nor intended for, children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can remove such data from our servers.

8. Your Rights

Depending on your region (such as the GDPR in Europe), you have the right to access, update, or request the deletion of your personal data. You can manage these rights directly through your account settings via our website or in-game interface.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions, concerns, or need assistance (other than account deletion) regarding this Privacy Policy, please contact us:

• For Support: support@gedyaonline.com
• For General Information: info@gedyaonline.com

(Note: Please do not send account deletion requests via email, as they cannot be processed manually. To delete your account, please use the automated deletion feature available within the game settings or on our website.)